Q. How long do I have to scan my receipt to earn points?

A. A receipt must be scanned within 3 days of purchase in order to obtain points for your purchase. If there is an issue that prevents the receipt from being scanned, we must be notified of the issue within 3 days of the purchase.

Q. Can I earn points for alcoholic drinks?

A. Yes you can, but it needs to accompany a food purchase on the check as well.

Q. Can I redeem points for alcoholic drinks?

A. No.

Q. Can I share my rewards or transfer points?

A. No. Points cannot be shared or transferred.

Q: Do I have to use my entire reward at one time?

A: Yes. When a reward is redeemed, the entire amount must be used and cannot be a partial. Ex: When a $35 reward is redeemed, there must be $35 of applicable food on the check.

Q. Do my points expire?

A. Points expire if you have not checked in after a year.

Q. Is there an age limitation to sign up?

A. You must be at least 18 years old to sign up for our loyalty program.

Q. Once a reward is redeemed, how long do I have before it expires?

A. 4 hrs from the time they are activated. If the offer is not used, points will go back into your account.

Q. How long does it take to see my earned points?

A. Points will show up in your account immediately.

Q. Where can I redeem my rewards?

A. You can redeem your rewards when you order online or dine-in at any Bar Louie location.

Q. Can points be redeemed in addition to another offer?

A. You can only redeem one offer at a time. We do not allow multiple reward redemptions.

Q. I referred my friend, but I am not seeing my points?

A. You will receive your referral points after your friend's first purchase and scan into their account.

Q: Can I redeem two receipts from the same day?

A: Yes however the receipts must be 4 hours apart. For example: If you have two receipts that were closed at 4:00p and 8:00p, those receipts can be redeemed, but if you have a receipt for 4:00p and 4:30p, you will not be able to redeem it.

Q: If I split payment with my friend, do I get full receipt points?

A: No. Splitting a receipt will also split the amount of points available for earning.

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